Earlier this year, Airbnb cancelled a booking because of some "issue" with the guest. The guest had booked it months prior. Arrival was less than 2 weeks away.
We were never notified. We found out because the guest wrote a text asking why >we< cancelled. We had no idea. We called Airbnb, and they wouldn't say anything. Couldn't even confirm whether it was cancelled or not.
Apparently, Airbnb didn't tell the guest either. The guest wrote that they found out by opening the booking on Airbnb to look at some info about the house, only to discover the booking had been cancelled.
Eventually, I was able to get Airbnb to confirm that they had cancelled it for "security" reasons. I wanted to know which side the "security issue" was on... Something about our listing? Or something about the guest. They wouldn't say.
So I called again, and this time I heard the CS rep reading what was on his screen (it sounded as if he was unconsciously speaking under his breath), "hmm.. yeah, non payment ...previous bookings". But he also refused to tell me why for "security reasons". But I had enough info by then. The guest apparently had previous payment issues. Ok, at least I know it wasn't us.
Subsequently, over the next week or so, the cancelled guest kept texting us demanding that we reinstate the booking. All I could do is tell her we know nothing about it, and she needs to speak to Airbnb.
She wrote back again saying Airbnb said it was a problem with >us<. Then she wrote a scathing message claiming we had cancelled to get a better price (the dates had already rebooked by another guest by then, but the price was the same, IIRC).
Never heard from Airbnb or the guest ever again.
