I rent a private room on Airbnb, and I’ve received mainly 5 star reviews but 3 3 star reviews. The most recent three star review I received was from a host herself who obviously understands how much that impacts our ratings and our ability to continue hosting. She said that her main reasoning was that there was an “odd smell” which is something I have never heard from a guest before. I have a lavender plug in air freshener in the room and had just had the carpets cleaned before this guest’s stay. I provide so many amenities for my guests including bottled water, snacks, individually wrapped bathroom amenities like a shaving kit and a comb, etc. It genuinely hurts my feelings and hurts my business so much when I get these reviews! I don’t know what I can do to get my rating up! Does anyone specifically ask their guests for five star reviews or convey to them in someway how important it is that we get five star reviews (when we truly deserve them obviously)? I really don’t want to lose my superhost status.
My Airbnb is very low priced with only a $10 cleaning fee and a $10 pet fee per night. I can only provide so much for guests who seem to expect a stay at the ritz Carlton. Any advice on how to not take these reviews to heart and what I can do better with a low cost rental?
