I wish I would just write a response to the bad review I received and move on but it is just too upsetting and full of lies and all my previous reviews are excellent. I had a very good experience in a Hawaii condo and wrote a very positive review for the host. There were several issues/problems but I related them to the host privately since I did think they warranted giving her a bad review. After seeing her review for me, I contacted the host trying to explain that I was not complaining and trying to give helpful feedback and asked her to remove the review but she just told me to not ever contact her again. I also tried to get Airbnb to remove the review and gave them copies of all texts between the host and myself which were proof that I was not complaining and most importantly, that I did not send her messages everyday about things I did not like. But Airbnb states there is nothing they can do. Below is what I have written as a response to her review. Any feedback would be appreciated. My neighbor who has been an Airbnb host for many years said her review is the worst he has ever seen.
Unfortunately, this is also the 1st negative response I have received and I am a little stunned and disappointed. I only texted Elisabeth “3” times during my 2 week stay and would have used the Airbnb platform instead if I had known that was preferred. Two of the texts that are not mentioned in her review are the important issues. Within in minutes of entering the condo we turned on the light/fan in the kitchen & the paddles were hitting one of the light globes & it broke the globe and shattered glass throughout the kitchen. She responded that she knew of this problem & was going to have it fixed soon. I also alerted her to the fact that the clothes dryer was overheating & taking hours to dry probably due to a clogged exhaust vent. I thought this was would be important to her due to the extreme electricity cost in Hawaii & the fire hazard & she thanked me. The text regarding the tennis/snorkel gear was just a courtesy text since what was there did not correlate with her listing/emails & thought she may want to know. Definitely not a complaint as I told her we brought all our own gear. The parking hang tag was broken upon our arrival & was just a courtesy text to replace for next guest (included this in my 1st text). I thought (maybe incorrectly) that I was being helpful as I would appreciate this info as an absentee host. Finally, I tried to access the check-in information 2 days before arrival & had no complaints – info was very detailed & accurate. Her reservation page stated they are available 3 days before check-in.
Obviously, I was happy in the condo since I wrote a positive review & may have booked in the future but I guess that is not an option.
Here is the host review of me:
Unfortunately, this is the first negative review I am writing about a guest. I cannot recommend this guest. Despite the fact that I am a super host and my reviews are excellent, and despite the fact that I gave this guest a discount, she managed to write me messages nearly every day about things she didn't like, such as not being able to access the check-in information sooner than is allowed by Airbnb, or that the car hang-tag had a tear in it, and several other issues. Unfortunately, she doesn't communicate via the Airbnb platform, but via regular text message. Even though I wrote her she should bring her own tennis equipment and I don´t provide snorkel gear, this guest complained about my tennis rackets and snorkel that some guests left in the condo. And several other issues, there was hardly a day, where she didn't text me about something. This guest is high-maintenance and needs a lot of attention, if you want peace of mind as a host, I cannot recommend her.
I can't believe this is the 1st time that I went above and beyond as a guest. I always leave the rental in good shape but this time I even washed sheets and towels and made beds since I had the time.
Thanks in advance for any ideas.
