@J-Renato0
Look, that's great that you're having a good experience. You're lucky
I don't care about a broken glass or if the guest checks in early or late. I have more important things to worry about. And I'd certainly never contact Airbnb about such trivial things.
My issue is that Airbnb has outgrown itself, and simply can't handle the load anymore. Yes, they've done a great job of lip service. In the rare occasions I actually am forced to contact Airbnb with any issue, I'm always greeted with friendliness and gushing thanks for being a "super host" And how hosts like us are so great. In fact, it doesn't matter which CS representative I get, it's almost the same greeting. Nearly word for word 🤨 But do they resolve the issue? Almost never. After re 3xplsining over and over again, they send me a link to the, Airbnb policy. Thanks. But I know the policy. That's not the issue. But I'll keep trying.
The other problem, is that I used to be able to accept almost any guest without fear. Not any more. I'm spending a lot of time vetting no profile, no history guests asking for discounts, claiming to be something they aren't, and in some cases, asking questions that suggest their expectations aren't in the same ballpark with our offerings. One very recent inquiry asked if they had to bring their own bedsheets. Erm, read the description. This isn't a youth hostel.
I'd say 3/4 of inquiries are of this caliber. I've declined more requests this year than in our entire 12 year history.
Then there's the illusions.
Yes, of course every hoat should retain appropriate private insurance. It's a legal requirement here. We must have it.
Airbnbs "million dollar host guarantee" is not insurance, although they like you to believe it is. It certainly doesn't legally qualify as such. I recently has a CS rep tell me, after expressing some apprehension about a certain guest, that I shouldn't worry because I'm covered by the "host guarantee". I told her this isn't my first time hosting on Airbnb, I've been down that road before, and assured her I'm not "covered".
Then there's the nonexistent " Security deposit. It doesn't exist. I now charge my own. Separately. I think I can be delisted for that. But I can't depend on the illusion.
The point is, that until now, I was a true believer, like you. And (foolishly) became utterly dependent on Airbnb. But as Airbnb has "evolved", it has become more of a façade than the great platform it used to be. I think it's out of it's depth now, and has no choice but to outsource as much as possible, while maintaining the illusion, simultaneously fuelling growth by appealing to everybody by appearing to be the platform that delivers top quality for cheap.
I'm very uncomfortable being dependent on an illusion, and I'm taking steps to reduce or eliminate that dependence.
