Hello community,
I was a great Superhost for three years, an Airbnb fan around the world, and I though Airbnb as a great company that we, Superhost, we can rely on. Then Covid-19 came and here I am, as many of you, with zero income since March 5th and counting. I was the first to go ahead and help all my future guests with their cancellations and help them even more. Like many of us, we received some ¨news¨from Airbnb about the Superhost relief help that surely brightens up a bit our dark hosting days. I was patiently waiting for the invitation since I do have all the requirements to get one. I called Airbnb asking for any help during April and May and one of the agents told me to wait until May 31st. Today, May 29th I decide to call Airbnb and the agent said that all the invitation has been sent and unfortunately she has no more information. I beg her for a contact number or any way of communication to the Team in charge of these funds but she didn't know anything else. Now, I am about to lose my home, desperate as never before and without any answer and any help at all from Airbnb after being with them for three years. Nobody is giving me any answer. I am in serious debt and with no help or answer at all form any Airbnb members after 10 calls to different Airbnb phone numbers, many messages sent to customer services, and 3 feedbacks going nowhere. Does any of you have their contact information or any way they can listen to me? Thanks in advance for any help!
