And I feel your pain. I had a Guest, who was clearly extorting me? Her words were that I needed to give her the full refund because she did not want to have to say negative things about online. And then she clearly had an extreme bias, because when I did refused to give her more money, even though I did give her half just to try to placate the situation, but she still continued and then once I refused, that’s whenever not long later, she decided to write a scathing lie about me and AirBNB would do nothing. The customer agent did inform me that unless they say the words extort or are completely blatant about it, they can’t even listen or won’t do anything. Even if they elude to it, which is not what this woman did was way over the top and with a net it was blatant, but I guess they didn’t. She didn’t use the word she still you know have some coverage I guess I don’t know but why have the policies if you’re not going to enforce them I mean yes you want to guests to be happy fine but if you don’t have any hosts you then really don’t have any guests.
i’ve been slowly upgrading and pushing to get you know more air, B&Bs in more and make this one even better every time but now, when I see that we have no support absolutely none, and the truth doesn’t matter, so no matter what evidence that I would provide it doesn’t matter they can say whatever they want truth doesn’t matter. That’s what they told me specifically I really don’t know if I’m gonna continue doing it what’s the point
