I have been mistreated as a host by AirBnb and I will not host with you again until you do right by me!

[Valentin1113]

I had a reservation for June 15-August 15 2020. 

The summer is the busiest time here in Mass. 

My cancellation policy is strict with 50% refund up to 7 days to the check-in time. 

The reservation was canceled on May 2, 2020. Mass is reopening on May 18 and air travel from Europe is due to resume on May 15, 2020. 

I must receive 50% of the reservation about of this reservation which is what I agreed to on my cancellation policy when the agreement was accepted by myself, AirBNB and the guest reservation was for $8388.56 so I must receive $4194.28 on June 16, 2020

I started a support ticket online had no response from AirBnb.I called AirBnb today 5/13/2020 and asked where was it statement in my agreement with AirBnb that they could cancel a reservation and pay me as the host nothing even though I have a strict cancellation penalty with only 50% refundable 7 days prior to check-in; the customer service rep said that "it is not anywhere in the agreement, but I would still receive nothing" at which point I replied that i will challenge it in the local district court. In response he laughed and said "good luck" and then hung up the phone. 

AirBnb had no right to provide the guest 100% refund. The AirBnb customer service rep admitted that this was nowhere in the agreement between me the host and AirBnb. 

I am hereby pledging that I will not work with AirBnb until I receive 50% of the reservation. I believe you have treated me unfairly and deceptively and I will affirm my rights. 

I will see you in court. 

-Val 

[Mike-And-Jane0]

@Valentin1113 Good luck in court - please let us know how you get on.

Do you have a small claims court in the USA? If so its a minimal risk/cost to you.

I suspect if you initiate proceedings Airbnb may settle with you rather than set a precedent.

[Valentin1113]

Yes, I have already called the court and they are mailing me the paperwork to fill out.  I will post the court docket number here when the suite is filed. Regards, -Val

[Sarah977]

@Valentin1113  Good luck. Reality check- Airbnb couldn't care less if you leave the platform, so that threat certainly isn't going to have them quaking in their boots. Hosts are expendable to them. 

[Valentin1113]

Perhaps they don't care. However, they will lose me as a traveler and a host and I will move on to make money for their competition. I will also fight to the end and make them spend as much money on their legal defense as i can.  

[Valentin1113]

**[Private conversation removed in line with Community Center Guidelines]

[Gordon0]

I'm afraid you're wrong, @Valentin1113. The Irish Department of Foreign Affairs and Trade advises against all non-essential travel overseas until further notice. The Government opening  and people being able to leave the house is one thing, international travel is another.

You can find the most up-to-date details by following this link: https://www.dfa.ie/travel/travel-advice/coronavirus/

There is of course the quarantine for arrivals in Ireland, another hinderance. 

I'd suggest the would-be guests in this case are in their rights to cite extenuating circumstances. 

[Helen3]

I agree with @Gordon0  you have misunderstood both the Irish legislation and what you signed up to through Airbnb.

You absolutely did agree  @Valentin1113 when you signed up to Airbnb's extenuating circumstances that they or a guest could cancel a booking under their EC policy and be refunded in full. This cancellation meets these circumstances.

Hopefully you will get a local replacement booking soon.

[Valentin1113]

This is where you are wrong. I did not sign up for any extenuating circumstances clause, it is not in my rental agreement nor is it in the AirBnb user agreement. AirBnb specifically acknowledged that there is no "extenuating circumstances" clause in my rental or user agreement. 

Also, why should only the hosts suffer? Why the financial pain cannot be split between the host and the guest?  Why does only one side have to suffer in these times that are difficult for all?

[Gordon0]

Whatever is in your rental agreement is neither here or there, @Valentin1113, it's simply not worth the paper it's written on. Airbnb is the boss here, and there have been hundreds of threads berating them about this very subject, and why the host takes 100% of the pain. 

I feel your pain (financially), and wish you well in your court battle. 

[Sarah977]

@Valentin1113  Yes, an EC policy is definitely in Airbnb's policies and when you signed up to host via Airbnb, you agreed to that policy.

And what makes you think that only hosts are suffering? Are you unaware that people in all walks of life have lost jobs and may be struggling to pay their mortgage or rent? 

[Andrew1776]

@Valentin1113Hi, I`m from Ireland. I don`t know if this will help.

https://www.gov.ie/en/press-release/e5e599-government-publishes-roadmap-to-ease-covid-19-restriction...

[Gordon0]

Useful advice, @Andrew1776. What's the likelihood of your being able to jet off on an international trip on June 15?

[Andrew1776]

@Gordon0 Europe is looking hopeful but not in June. They are saying travel between

Ireland / UK will still be allowed, like it always was.