I knew it would happen eventually…..

[Marissa160]

I got a four star review for the first time since I started hosting this spring. I knew it would happen since it is inevitable the more guests you have! Just a little annoyed as the guest checked four stars for accuracy, communication, and value because she couldn’t get a good cell phone signal. I don’t offer wifi as it’s hard to get in my rural area. Anyway, This guest also ruined my flooring which means to fix it I have to rip it all up so even though I knew a 4 star review would happen eventually, this one stings just a little more since she was messy and ruined my floor. Thanks for letting me vent everyone! 

[Christine615]

Ruined your floors? Take photos and immediately bill them for the damage in the Resolution center. Airbnb will look into it if the guest doesn't pay within three business days. Last year, Customer Service approved reimbursement for damage under the Host guarantee when the guest wouldn't pay (for a problem they admitted being responsible for, no less - sigh).