Well I had a guest that 10 days in with a 2 month reservation tried getting a full refund after cancelling despite me having a strict cancellation policy. YET he managed to get his money back because AIRBNB allowed it. The guest had only one review, (I have 44 good reviews and im a super host) he ran away from his previous place also accusing previous host of being dirty and non-responsive, he ruined my toilet, made charges to my account and AIRBNB ALLOWED IT (or got conned) and airbnb also adjusted his reservation without my consent to benefit HIM despite the guy having only ONE REVIEW.
To supposedly resolve the issue, Airbnb put me on to like 8 customer service people that sounded like they were from India and NONE fixed anything. Just a bunch of back and forth trying to sound helpful and professional and waste my time. It's the day of today and I have $1500 in damages which have NOT been covered with the airbnb insurance nor from the guest. Airbnb tried sending me $950 for the toilet damaged, but since the guest charged ME $800 because HE left early at his own will, the money went back to the guest - did I mention I have a strict cancellation policy?! The guest threw a brown powder down the toilet, ruined it and accused me of having illicit drugs inside the apartment - most probably HIS DRUGS!
Airbnb has tried sending me paperwork to sign which states in a very sneaky way that I can't sue them. - of course I didn't sign it. I've been dealing with this problem since January 2021 and its May 2021 and still the airbnb hasn't covered the damages - instead they put me on to many different departments which have been useless.
I am so angry at the guest, and this guest WILL PAY somehow because he has robbed me and he ruined my travel plans at the time because he threatened me while I was away accusing me of having illicit drugs inside the apartment (I think they were his supply and he just shot pictures of his own supply and foolish employees of airbnb bought the lie) he disturbed my neighbors with loud music breaking one of my rules, he threw down brown powder down the toilet and who knows what other paraphernalia he threw down the toilet because the toilet doesn't work as well as before - he conned airbnb and stole part of my money that airbnb sent me to fix toilet. AIRBNB ALLOWED THIS TO HAPPEN! TIE-LUR PAAA-TRICK MOOORE is the guest name. Beware - do NOT rent out to this guest.