Please help to understand. In the fall of 2020, we decided to replace the towels. For three guests, this is a whole set of towels. Two of them were new for a very short time. We understand that some of our guests spoiled them. On a blue towel and gray large towels all over their area there were spots of different sizes, as if discolored. (After each guest, after their departure, we inspect towels and bed linen for stains and therefore we can clearly say after which guests the stains appeared). Usually, we try to wash all things ourselves at home, and if there are small stains, then these things are subject to enhanced processing and stain removal (hurray! This happens very rarely). Since these stains did not wash off, we were able to understand that they appeared after exposure to severe discoloration.
We don't know how in other countries, but in Russia there is such a practice - to dye your hair at home. Apparently some of the guests dyed their hair and used our towels. Then they became like that.
We did not make any claims to the guests and left them a good review, because otherwise everything was fine.
Had to replace some of the towels again. And in the light of recent events, when the cost of a night is already minimal, and even more intensive cleaning is being carried out, this is already becoming expensive.
Moreover, last year we were very unlucky, in February it broke down in the guest apartment
refrigerator, we had to buy a new one, and in August the washing machine broke down (it was not new, but in good working order) and we also had to buy a new one. One of the guests melted the bottom of the electric kettle without informing us about it. Another guest scratched the desktop with a laptop, but honestly said about it and tried to partially compensate for it. And we had to replace the table. Plus spending on minor repairs in the apartment.
Question: is it possible in such cases to request compensation from the guest for the damaged things? (we have a deposit)
Thank you.
P.S. Sorry, the translation was automatic, we don't speak English well.