Is it worth it to leave a negative review about a guest after the guest review is removed?

[Vanessa1676]

We had a guest leave us our first nasty review. I posted about her experience and behavior in a previous post. As she warned in her message to me, she did indeed leave a negative, 1 star review when she did not get a full refund. I contacted AIrBnb who looked at her review and then took it down, along with the 1 star. However, unbeknownst to me, her review was visible for several days - I thought the guest reviews weren't posted until I wrote one as well, but that isn't true.

(Nothing that went down was truly terrible: it was a reservation for herself and a child, she brought extra teenage kids, then left them all in our guest suite while she went out. We live in the house full time, and our listing is very clear about that. The kids got loud, I called, messaged and finally walked over when I got no response, only to discover the adult was gone and the three kids were unsupervised. I asked the only adult on the reservation to return to the property via message since she was not answering her phone. She came back, collected the kids and left at about 9pm.)

She has two positive reviews from previous hosts - and I don't want to leave a negative one, but our experience was really upsetting for me due to her being so mean. And her version of events differs from what actually happened. I also have zero interest in her being able to respond to me.

Should I just let it go? Based on her 2 previous hosts she was a good guest - I think she chose a property that wasn't a good fit this time.

[Huma0]

@Kelly149 

Yep, sounds like the rep didn't know what she was talking about, but it's great that she removed the review and ratings, so I'd be happy to forgive her for that! 

[Susan990]

@Vanessa1676  Am I reading your post correctly? .... 6 days after guest leave her 1star review is posted.

That is news! If this is true then a fundamental change has been made which entirely changes the balance of power in this rating game ABB has invented.  And you report that she stated her threat in the communication thread... so ABB looks at that and must then take her review down, which is just great and I applaud this change because it disrupts the whole nightmare of ABB user culture which was flawed at inception.  Just a simple change--guest review gets posted, Host can read as can the public this review then Host can post own review in response. A fair and simple solution to end the ABB nightmare.  Bravo!

[Huma0]

@Susan990 

No, I think it seems more likely that the CS rep that @Vanessa1676 spoke to was confused. Reviews are still blind as far as I am aware and are not published until both parties leave one or 14 days has passed. At least, I have not seen anyone else here on the CC report a similar experience.

We are notified when the guest leaves a review, but we can't read it until we also leave one. @Vanessa1676 knew this review was likely going to be bad due to the guest's threats, so she called CS about it. The rep can read the review, and said it had been published, but @Vanessa1676 never actually saw it.