I received this response from Airbnb support. The first question I asked was “ what advice are you giving hosts who have seen a decline in reservations due to the ongoing call for boycott rallying calls”..or something like that.
Hi Cherie,
This is Chavaughn N from the Airbnb Dedicated Superhost community support team—I hope you’re doing well today!
Congratulations on being a Superhost with Airbnb. Thank you for your dedication to providing exceptional hospitality.
I'm just following up to let you know that I'm the new case manager that will be assisting you.
Firstly, we'd like to actually taking the time in expressing your worry and concern due to the recent situation with our CEO Brian Chesky which we understand your worry given that many Hosts have contacted us regarding similar concerns.
Regarding your first question with the decline in booking we're only able to advise our Hosts to be both competitive and reasonable with your pricing to attract guests whether by adding a discount or lowering your pricing in a way you don't lose out on earnings, or you can attempt in adding new photos or rearranging your current photos. The options I've provided is what we're able to provide our Hosts at this time due to the current situation that's being reported.
However, regarding the details of your second question there currently is no viable advice that can be provided due to such a matter, but we are looking to our Hosts and guests for feedback in order to compromise on a solution that would appease all our users due to the current circumstances.
https://www.airbnb.com/feedback
Please don't hesitate to contact us if you need any further assistance.
Best.
