@Elaine701 @Emiel1 @Branka-and-Silvia0 @Mark116
They still don't get it, do they. This is why I gave up watching Chesky's promo videos years ago....you just get your hopes up to have them dashed the first time you put his soothing words to the test.
VRBO's host base has increased by 28% over the past 12 months (21% in the last 6 months) while Airbnb's has remained static.
You can only bite the hand that feeds you for so long before that hand is not offered any more.
We had great hopes that an new global head of hosting would see a bit more understanding for hosting issues but, from personal experience and what we are seeing here on the CC the last 15 months have seen a dramatic drop in host support as an ever increasing amount of it is outsourced, to the point where many hosts have simply given up and are looking for better options.
Things like security deposits and cancellation policies are are being abused by the company at an ever increasing rate. What is fair for guests needs to be fair for hosts as well, but I don't think this company is ever going to see that.
Cheers.......Rob