Listing not showing

[Adam1093]

So a few weeks back I got this email saying that I was in violation of Airbnb's rules and was told to respond. So I responded promptly, apologised, and didn't hear anything else.

Then the last few weeks things had been really quite. My airbnb backend looked completely normal, so I thought maybe it was the time of year.

Then yesterday I tried sharing my listing to a few friends and it came back blank "listing no longer available".

So I called Airbnb, they said I had received a warning, but everything was fine- and that the listing was still active. They put it down to not updating my app, etc.

But it's not the case and now the support team are "looking into it"

Anyone been in a similar situation and know what to do?

[Colleen253]

@Adam1093 Do you just have the one listing? It shows on your profile here, but when I try to click into it, it disappears. It shows as having a 5 star rating with 5 reviews, so what did the 'warning' message say, what rules did you supposedly violate? ABB is glitchy at times for sure. I got a warning once when I was a new host, that sent me into a panic because it said all my stats were terrible and I would be suspended soon. They actually weren't...it was a glitch mistake. But, it's very concerning that your listing has disappeared. ABB customer service reps aren't well trained, if at all, so it's hard to put any trust in what they are telling you.

[Adam1093]

Hi Colleen,

thanks for the response. Yes only one listing.

So I had an old account and referred myself to my new account. Pretty stupid in hindsight but I didn’t think it was a big deal. Anyway a month later I got an email saying it’s against their rules and that I needed to rely within 3 days or face suspension. So I replied apologising and saying it won’t happen again. Didn’t hear back anything and thought everything was fine.

My backend looks normal and I have bookings up till February so I don’t know what to think. Maybe a 30 day suspension?

but yeah, it’s rather concerning...

[Colleen253]

@Adam1093  Ok, then it's not too hard to guess that's the problem. "All Referred Hosts must be new, first time Hosts". More clues as to what your penalty is I think would be found in the message they sent you and what reply they were looking for. I can't imagine an apology would be the end of it. The only thing I can suggest is keep calling until you get a CX who can tell you what status your account and listing are in. Good luck, hope you get it sorted! in your favor!

[Adam1093]

Thanks Colleen, fingers crossed!