Locked out of account

[Jayne231]

Hey Guys,

Im writing on behalf of my Mum. She has managed to lock herself out of her AirBNB account. This is where she hosts a little farm stay on our property. She has managed to forget her password, and also Airbnb won't send the code through when she attempts to put her phone number and email on the "forgot password" tab. 

Anyone got any ideas on what's going on ?

She has guests arriving tomorrow and needs to contact them.

Thanks so much 

[Sudsrung0]

@Jayne231 

Is she using the right email?