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Message not recognised by AirBnB

‎23-05-2021 05:33 PM
Philip2399
Level 1
Cape Town, South Africa
‎23-05-2021 05:33 PM

Message not recognised by AirBnB

If I want to message a client to say that they need to change a booking (wrongly entered). AirBnb do not recognise this as a response and my response rate is compromised.

‎23-05-2021 05:33 PM
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2 Replies 2
‎23-05-2021 05:39 PM
Elaine701
Level 10
Balearic Islands, Spain
‎23-05-2021 05:39 PM

Really? I haven't noticed that. 

‎23-05-2021 05:39 PM
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‎23-05-2021 06:12 PM
Sarah977
Level 10
Sayulita, Mexico
‎23-05-2021 06:12 PM

@Philip2399  If you are talking about a Booking Request that is incorrect, just messaging back does not count as a response ( it does for an Inquiry). You must either accept or decline a Request within 24 hours. So if the guest doesn't respond appropriately within that time period, or withdraw their request, you need to click on decline.

‎23-05-2021 06:12 PM
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