I used Airbnb since 2013, it was SHOCKED that Airbnb adjusted a cancellation reservation( on 2016) amount of 1345$ reduced from my July, 2022 other listing income.
Customer supports were trash, they keep telling a lie but unable to provide any clear policy documentation to support this scam " 120% cancellation penalty".
The story is:
This reservation canceled by host end because guests decided to leave after staying on night. Airbnb refunded to guest fully on 2016 already, Host missed one night room fee;
After 6 years, Airbnb reduced this amount of 1345$ from July, 2022 payout which was too tricky;
Customer support told this was penalty applied to newest cancelation policy which will be effected on next month;
This new policy clear indicates max cancelation fee is 50% of reservations;
The reservation was on 2016 which should belongs to 2016 policy, 50-100$ penalty;
In calendaring, Airbnb own me one night room fee and take away total amount, it means Airbnb scam me "120% cancellation fee";
Support teams were awful they rejected of course unable to provide any screen shot or document to support this fraud.
Airbnb just wanted to scam money on Host Side.
I post the article here as no case manager help.
I'm working in Legal firm, now the missing payout action treated as " scam and fraud"!!