One of the services I offer my guests is Airport Pick-Up and Drop-off... EVERY-TIME I send the guest a "money request" through Airbnb for the fee to be paid for this service, the guest doesn't see it... and I end up having to call Airbnb Support and then the Airbnb Team Member has to call the guest and either walk them through the payment process or specifically email a link to the guest's Airbnb Message Inbox.
I suspect the issue is that when the "money request" is sent that a MESSAGE is NOT generated and sent to the guest's Airbnb Message Inbox but a small red "badge" notification dot appears instead to alert them and they just don't see it on the App or on their desk-top unless they are on the correct page or literally looking for it... but I am not 100% sure of this.
IF THIS IS THE CASE, then an EMAIL MESSAGE NOTIFICATION should be generated and SENT to the guest's Airbnb Message Inbox every-time.
Is anyone else experiencing issues with "money requests" and their guests?