I recently submitted a letter from my doctor documenting that I have allergies to dogs and cats. This, combined with asthma, is a serious health concern if guests bring animals in to my property.
The law states that an exemption is to be made for animals (including ESA and service animals) where their presence will cause “a threat to the health and safety of others.”
I asked Airbnb for this exemption with supporting documentation from Kaiser and this is response I received from Airbnb:
“Rachel here. Thank you for your email.
Please keep in mind that Airbnb’s policies are a bit more robust around this matter than local and even federal regulations regarding assistance animals. Our policies on this matter are firm and in place, and by signing up to use Airbnb you agree to Airbnb’s Terms of Service, including our Nondiscrimination Policy as it applies to assistance animals independent of local law.
The extra cleaning fee may be used to hire a specialized team to provide deep cleaning whenever you need to accommodate an assistance animal and, therefore, avoid that you have contact with the space.
As mentioned, if this is not an option for you, it may be possible that this listing is not well suited for use as a short term rental on Airbnb. We sincerely apologize for any inconvenience, and hope you can understand our responsibilities to our users with disabilities.
Our review is complete now, and we won’t be able to offer additional support on this case at this time. If you would like to give feedback about our policies or your experience, please use the following link”
Has anyone else experienced this?
