Presumably you raised your concerns with the host about your stay? @Ashley1374 What did they say?
you should never stay somewhere you don't feel safe.
it's terrible airbnb hasn't got back to you.
i would call them rather than reaching out online.
as you know you wouldn't normally be entitled to a refund under the long term policy unless you can show the listing wasn't as advertised.
can you say what is making you feel unsafe? In what way is the accommodation not as described in the listing?