Not recieving 4 digit SMS code for phone number

[Matthew1153]

Unable to book airbnb that I need tomorrow

Typing correct phone number but no digit code is sent, then it says I've exceeded the maximum attempts. I waiting 24 hours tried again but the same thing happened.

Messaged Airbnb but no response

This is ridiculous surely there must be an alternative for booking.

[Helen427]

Hello @Matthew1153 from a fellow ABB user in New Zealand & welcome to CC.

Have you tried phoning Customer Services?

Or tried to contact ABB via Twitter?

Try also clear your cache & try it again that way, hope that fixes the issue.

Alternatively @Liv @Lizzie @Quincy @Katie @Stephanie  would you please escalate this to ABB Technical Support as @Matthew1153 situation is not an isolated incident.

Thanks in advance

All the best

Central To All Home & Location 

Remuera, Auckland, NZ

[Helen427]

@Matthew1153, did you get your accommodation sorted?

Or did you end up using an alternative booking system away from @Airbnb bc of the IT Glitch you encountered?

[Katie]

Hey @Helen427 thanks for the tag 😊

@Matthew1153 sorry to hear you're getting this issue. Let us know if you managed to sort it, and if not then if you could provide some screenshots then that would be really helpful for us to get to the bottom of it.

[Kaylin15]

hi I am facing the same issue. I have tried many times and do not get the 4 digit code so I cannot make a booking. Any help?