Odd payment from cancelled guest

[Lauren121]

All of my recent guests cancelled due to COVID-19, one of them however said he had difficulties cancelling but then it seems ok. Now I seem to have received a payment from him (his trip should have been at the weekend) but it’s for an odd amount - just under half of what the stay cost would have been. He had requested the money back via the site, shall I just do this? All of the other guests that were cancelled seem to have managed to do so without any cancellation fees / payments. 

[Mike-And-Jane0]

@Lauren121 It seems that if you refund him then you won't benefit from the 25% (aka 12.5%) payment from Airbnb. I suggest that you contact him and suggest he goes back to Airbnb customer services to work it out.