Hi everyone,
I am new to the community and i need some help.
I just received a review with 3 letters that can mean a lot of thing, i feel offended since most of the meaning are really offensive things. I contacted support but since they can not find the meaning of the 3 letters ( I don’t know where they were looking maybe in the dictionary, i can send them a link with all the horrible meanings) they can not remove the review.
Reviews are there to express someones experience for future guest or hosts but apparently you can write gibberish or slang for offensive words and that is tolerated.
And all i got from the support team sorry we can not help you further with this issue. I know support team are just doing their job with scripts and situation protocols written down but not every situation is written down. No one should feel disrespected and offended by the review and i thought airbnb stood by that since it is in their violation rules.