Open letter to customer service

[Loring1]

Only using one song in a loop while you force me repeatedly onto hold for 30-40 minutes is likely considered torture under international law...

You can do much better.

On an individual note, how do I get help with a payment that is now three weeks late? I have talked to 7 CS reps who all give me the same line about "my case being escalated and I will get a call back." Each time I get no call or email and the case is "closed."

The other platforms may be more expensive, but honestly it is worth it. I am delisting and doubt I will be back.

[Bryan10]

I'm a former superhost with many-a-review. It's been nearly 2 years since I've rented through Airbnb. I do it via other channels and privately now. I haven't looked back. 

[Christine615]

OMG - I have been stuck in the 40-60 minute on-hold hell. Only mine was on chat. The message says "someone will be with you in 5 minutes." Maybe I should be grateful I wasn't on the phone listening to muzac. 😞