Phone number got "translated" and lost my reservation. How to deal with bugs that impact the customer?

[Tomas402]

Hello!

On one of my las trips, the host shared with me contact details after accepting the booking. My host was french and I use the app in Spanish... the issue was that the number got translated! So instead of calling a number that ended in 29 the app told me to call a number ending in 24..... I never reached my booking!

I reckon there is a specific field in the app to "contact host" but who would have imagined that the number was modified on translation.

Do you know if there's a procedure to raise issues related to bugs and if there's any kind of coverage or refund policy for this case?

Thanks!

[Emiel1]

@Tomas402 

How can digits be translated wrong ?

Your reservation should contain the contact details of the host already, so no need to exchange them (again).

Bugs in the system can be reported here: Airbnb Feedback