Problem Emailing Guests

[Mike102]

Hello All

Increasingly frustrated with an issue emailing guests with  our visitor book and wonder if anyone else has had similar problems. Getting nowhere fast with Airbnb support.

For the last 3 years I’ve emailed guests to my 3 properties with all the information they need - along with a pdf of the visitor book. I have copied and pasted the unique email address onto  my outlook - amended the text with all of the information the guest needs and included a pdf of my visitor book. No problem  for 3 years until last Autumn - then intermittent reports of guests nor receiving  the email - now no guests receive it. Means text messages asking for personal emails - messing around, phone calls or text messages and looking a bit inept. Any thoughts anyone as I’m getting nothing from support at Airbnb after a month of trying. HELP 🙂

I’ve also tried sending direct from the guests unique email address - still no joy.

Any help appreciated and thanks for listening .

Mike