Professional photography gone wrong

[Marieanne1]

Ive had a professional photographer come and take photos of my cottage but the photographs look awful and do nothing for my product. Quite frankly I want them taken off. So bad I feel I shouldn’t pay for them. I have spoken to customer services and they tell me I can’t remove them and have to pay because the photographs meet Airbnb’s standards. As airbnb haven’t seen my cottage first hand how can they know they are a true representation of the colour scheme. Has anyone else been disappointed with their photographs and have you any advice on how to get the photos removed 

[Anonymous]

You can always remove or re-order photos in the Photo Manager under "Edit Listing." Just select the image(s) you want to delete, click the pencil button in the upper-left corner, and select "Delete this photo." Of course, you'll still need to have other photos in their place for your listing to be viable. 

You won't get a refund for doing this, though. Airbnb's photography service was an appealing option back when they offered it for free, but now that they charge for it I don't recommend it. Better if you can hire a freelance photographer whose work you can see before booking them.