As a host I'm also unclear on the recent communication from Airbnb. Is it the case that Airbnb are retrospectively changing the cancellation policy such that hosts, who would previously have had some protection via the cancellation policy, are having all protection taken away?
I have just received a payment on a cancelled booking, and would like to know if later Airbnb are going to charge this back.
It would be a great gesture from Airbnb if they would for example match any refund a host offers a guest, since all sides are losing out it seems only fair we share this burden. Airbnb with huge profits are well placed to help here, and doing so would also protect their customer base (both hosts and guests) many of whom may abandon the platform if getting through these tough times proves too much of a burden.