@Tom216
Tom I am sorry it is too late for you and the damage has been done but to others, do not under any circumstance allow any internet contact to have access to your computer. Billions of dollars a year are lost to scammers doing exactly what they have done to you Tom.
The most popular screen share program is called 'Teamviewer' and this program is used by 80% of scammers to gain access to your computer. Here are a few other popular ones.
- Google Hangouts. ...
- Mikogo. ...
- Screenleap. ...
- Join.me. ...
- Chrome Remote Desktop. ...
- Slack. ...
- Skype.
- Windows Remote Assistant
- Mac messaging App
If anyone asks you to open the site Teamviewer and link via a partner ID and a password hang up immediately, disconnect and report the phone number and internet address to your service provider.
In your instance Tom, you may get assistance from Airbnb, you may not. Be aware that phone support with Airbnb is outsourced (we think) to a company called Arise Virtual Solutions, and phone operators are not sitting in a room at 888 Brannan St San Francisco, or Dublin, or Manilla. They operate individually from their own homes and can reside anywhere in the world.
You would be best advised to seek legal help Tom, the fact that this individual answered on behalf of Airbnb may not mean a lot because Airbnb can claim he was not an employee and his actions were not sanctioned by Airbnb.
All the best, I hope you can get this resolved satisfactorily.
Cheers........Rob
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