Really super frustrated with Airbnb support a super host that obviously do not understand 60 to 80 hour work weeks above and beyond posting their Airbnb’s
To Support AFTER TWO LONG CALLS requesting a cancelation of a guest reservation due to a travuc family death and request to clear calendar:
“First I have to say again which is some thing I have requested on every single call and virtually every message that it is ridiculously and efficient to require host to communicate via their travel inbox versus the host email inbox that is your daily.
Now to my current and immediate need for assistance….Please also dont make me jump through a million hoops to resolve a very simple and obvious issues with the support system.
I am reporting issues here on these messages and shouldn’t have to go to a black hole of general customer service bulletin board /suggestion box to say the exact same thing to a general view bulletin board. That is rude and completely unnecessary when I as a superhost am here and now am in direct relation to an actual issue directly communicating and reporting issues with actual examples and context that should be addressed and posted directly by a customer service representative at that time and not making hosts take extra steps outside of their super busy schedules most pf whom are managing their full time jobs and then additionally managing their airbnbs to then be rquired to post again issues to a general and virtual bulletin board to be heard with no relation or context and history to just repeat again and waste everyones time.
I feel this process is a very obvious delay tactic meant to rebuff issues and avoid the resources of customer service job and is rude and super demeaning to hosts that are expressing issues that should be taken care of directly by support staff at that time and not repeatedly be redirected to some kind of bulletin board void!
or host happen to agree with me on this please say so because I really think this is an important issue that needs to be addressed.