Redaction in my ACCEPTANCE Message
02-03-2022
01:25 AM
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02-03-2022
01:25 AM
Redaction in my ACCEPTANCE Message
Tonight I got a new booking. I accepted it and sent a message to my new guest. This is what the guest received:
COME ON! Hiding the dates that the person booked because the bot thinks that it is a phone number? GIVE ME A BREAK! AirBnB, you are making hosts look like idiots.
7 Replies 7
02-03-2022
02:25 AM
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02-03-2022
02:25 AM
02-03-2022
09:41 AM
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02-03-2022
09:41 AM
@Lorna170 Hi Lorna. Yes I know this problem. I have tried to sometimes send my guests important information, only to have it blocked by the Bot, thinking it was a phone number. Twice they have even blocked their own site while I have been trying to show our second room.
03-03-2022
03:29 PM
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03-03-2022
03:29 PM
I used to have problems with the bot blocking the four digit door code that I'd send to guests, but now I send that info directly to them via Whatsapp, text or email. I've also had digit formatted dates obfuscated.
Don't just believe what I say, check the Airbnb Help Center
03-03-2022
03:49 PM
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03-03-2022
03:49 PM
Hello @Lorna170 ,
Maybe you could use the fonction "fast response" that allows you to write a lot of response using codes. I use it and find it efficient. In your exemple the code would be "date of stay" I guess. And with this fast response, you can read it before sending it, in case you need to add something in particular.
Delphine
(Sauf indication contraire, mes contributions sont issues de mon expérience en tant qu'hôte)
(Sauf indication contraire, mes contributions sont issues de mon expérience en tant qu'hôte)
04-03-2022
07:19 PM
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04-03-2022
07:19 PM
@Lorna170 Oh no. This reminds me of what a guest sent me recently. Their message to me read ( blocked phone number ) when they were asking a question about price I believe. I trusted that AirBnB was blocking someone trying to scam me. Not good. Not helpful to renters or hosts. I certainly hope a AirBnB jumps in and solves this problem asap.
07-03-2022
03:07 PM
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07-03-2022
03:07 PM
Hi @Lorna170,
That definitely looks like an error! Personal details are hidden automatically by our system to protect our community, but it looks there was an issue here. I have shared this with the product team to see what happened.
Thank you,
Catherine
07-03-2022
06:45 PM
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07-03-2022
06:45 PM
07-03-2022
06:45 PM