Redaction in my ACCEPTANCE Message

[Lorna170]

Tonight I got a new booking.  I accepted it and sent a message to my new guest.  This is what the guest received:

COME ON!  Hiding the dates that the person booked because the bot thinks that it is a phone number?  GIVE ME A BREAK!  AirBnB, you are making hosts look like idiots.

@Catherine-Powell 

[Colleen253]

@Lorna170 "Phone number hidden by Airbnb."

Airbnb are making Airbnb look like idiots. 

Ridiculous.

[Anthony223]

@Lorna170   Hi Lorna.  Yes I know this problem. I have tried to sometimes send my guests important information, only to have it blocked by the Bot, thinking it was a phone number.  Twice they have even blocked their own site while I have been trying to show our second room.

[Debra300]

I used to have problems with the bot blocking the four digit door code that I'd send to guests, but now I send that info directly to them via Whatsapp, text or email.  I've also had digit formatted dates obfuscated. 

[Delphine348]

Hello @Lorna170 ,

Maybe you could use the fonction "fast response"  that allows you to write a lot of response using codes. I use it and find it efficient. In your exemple the code would be "date of stay" I guess. And with this fast response, you can read it before sending it, in case you need to add something in particular.

[Enri1804]

@Lorna170 Oh no. This reminds me of what a guest sent me recently. Their message to me read ( blocked phone number ) when they were asking a question about price I believe. I trusted that AirBnB was blocking someone trying to scam me. Not good. Not helpful to renters or hosts. I certainly hope a AirBnB jumps in and solves this problem asap. 

[Catherine-Powell]

Hi @Lorna170,

That definitely looks like an error! Personal details are hidden automatically by our system to protect our community, but it looks there was an issue here. I have shared this with the product team to see what happened.

Thank you,

Catherine

[Lorna170]