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Refunds

‎23-02-2020 02:01 PM
Anne514
Level 1
Cardiff, GB
‎23-02-2020 02:01 PM

Refunds

I want to give a refund for a guest who was unable to stay with us because of a family tragedy. How can I do that?

‎23-02-2020 02:01 PM
1 Reply 1
‎23-02-2020 02:35 PM
Emilia42
Level 10
Orono, ME
‎23-02-2020 02:35 PM

@Anne514 

Is the reservation already 'completed' or is it still upcoming? When the guest cancels the reservation, you will have the option to issue a full refund or proceed based on your cancelation policy. Choose to fully refund. Do not cancel on your own. The guest needs to cancel from their end or you/the guest can call Airbnb to assist in the cancelation. 

‎23-02-2020 02:35 PM

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