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Request for full refund

‎30-01-2020 06:56 AM
Wendy1034
Level 1
SG
‎30-01-2020 06:56 AM

Request for full refund

Hi,

 i would like to cancel our room due to the wuhan virus

 

could you please areange us to have a full refund?

‎30-01-2020 06:56 AM
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4 Replies 4
‎30-01-2020 08:50 AM
Roberta2
Level 10
London, United Kingdom
‎30-01-2020 08:50 AM

Hi @Wendy1034 

You need to go to the app, go to MY TRIPS -> Change or Cancel ->Cancel.

Your request will not be actioned in this forum.

 

Regards

Roberta

‎30-01-2020 08:50 AM
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‎30-01-2020 09:50 AM
Wendy1034
Level 1
SG
‎30-01-2020 09:50 AM

just refund cleaning fee

but i wan fully refund

bcz wuhan virus iwan refund

‎30-01-2020 09:50 AM
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‎30-01-2020 09:59 AM
Roberta2
Level 10
London, United Kingdom
‎30-01-2020 09:59 AM

Hi @Wendy1034 

So please call airbnb

Numbers here:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

‎30-01-2020 09:59 AM
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‎03-02-2020 11:13 AM
Quincy
Community Manager
Community Manager
London, United Kingdom
‎03-02-2020 11:13 AM

Hi there @Wendy1034, please see https://community.withairbnb.com/t5/Help/Coronavirus-outbreak-Information-on-Airbnb-s-extenuating/m-.... 

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Please follow the Community Guidelines // Volg de communityrichtlijnen

‎03-02-2020 11:13 AM
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