Request for full refund

[Wendy1034]

Hi,

 i would like to cancel our room due to the wuhan virus

could you please areange us to have a full refund?

[Roberta2]

Hi @Wendy1034 

You need to go to the app, go to MY TRIPS -> Change or Cancel ->Cancel.

Your request will not be actioned in this forum.

Regards

Roberta

[Wendy1034]

just refund cleaning fee

but i wan fully refund

bcz wuhan virus iwan refund

[Roberta2]

Hi @Wendy1034 

So please call airbnb

Numbers here:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

[Quincy]

Hi there @Wendy1034, please see https://community.withairbnb.com/t5/Help/Coronavirus-outbreak-Information-on-Airbnb-s-extenuating/m-....