Resousce adjustment

[Georgia68]

Hello, 

I was wondering if any one can give some advice on this issue. 

On the 17th of April I reserved an message from Airbnb support team concerning a reservation we had with a client. The client wanted to cancel due to covid and wanted a full refund (which I found completely understandable). So the support person asked if I am willing to refund. I said I had no problem refunding them and asked if I was going to get a penalty fee canceling this way. He assured me that I wasn't and asked for my approval to continue with the process. I approved and it seemed all was well. 

Now due to the covid situation we only had one reservation this summer  (very Understandable.). However from that reservation a resource adjustment was dedicated. It was from that cancelation in April. 

What am I supposed to do now? 

I was told this wasn't going to happen. 

And to tell you the truth my parents are counting on that money... 

Is there anything I can do??? 

[Emiel1]

@Georgia68 

If the reservation was cancelled by Airbnb due to Covid before check-in date, the guest received full refund and your scheduled payout should be reduced to zero. And offcourse no penalties.

So what do you mean exactly by:

"However from that reservation a resource adjustment was dedicated"

Best regards,

Emiel

[Robin4]

@Georgia68 

Yeah Georgia, it's cruel , but that at times seems to be Airbnb's forte.....being cruel. 

The way they are looking at it, it is an 'adjustment', you got paid for a portion of a hosting that did not run its course.....the guest cancelled within a week of the stay, you possibly have a cancellation policy that says you got paid for a night or two that you did not host and Airbnb chose at the guests request to refund the guest in full....which you agreed to. The guest got their money back and you got paid something as per your cancellation policy.....Airbnb were the ones stiffed, and they now want their money back! The only way they can do that is get it from your future hostings!

What they meant by saying you would not be penalised, they meant it would go through as a neutral cancellation and you would not be fined for cancelling a guest reservation. 

If I am reading this wrong Georgia I am sorry but my feeling is, this is the case. If the guest cancelled before Airbnb committed money to you, you would not have received an adjustment notice.....Airbnb wouldn't take money from you they had not already paid to you!

It may possibly be worth escalating this case and I wish you luck, but Airbnb are not a company that lets a dollar slip through its fingers readily. You may have to just accept it.

As I said, if I have read this wrong I am sorry!  

Cheers........Rob

[Sandra126]

I think the adjustment might be the 100 penalty fo r cancelling. I am yet to host so don't know if I'll be in the same situation.