@Allie179 it's almost a year since you had to face this unpleasant experience, but Airbnb hasn't yet got its act together regarding Revenge Reviews by vindictive guests.
I recently had a guest who defied almost all my House Rules and nearly caused a fire in my apartment.. He became furious when I pleaded with him to follow my House Rules.
He became even angrier when I asked him if he was prepared to pay (via Airbnb) for the damage he caused. He checked out of my apartment early morning without informing me though I live in the ground floor apartment in the same premises and left the keys to the premises hanging on the gate. He left an extremely nasty review (which reduced my 5-star rating to 4.5.) loaded with untruths. He called me a pervert in his private message beneath his review because I told him that the underwear he gave me for washing reeked of smoke when I took them out of the laundry bag. He accused me of smelling his underwear and hence I must be a pervert.
I asked Airbnb Support if it was possible to take down this nasty review. Following is the response I got.
"Airbnb values free speech, our platform depends on transparent, honest feedback, even when that feedback isn't great.
We have a strict policy not to remove, censor or edit reviews, as doing so would jeopardize the reliability of our entire review system.
We only consider exceptions in the event of extraordinary cases where the content outright violates our guidelines, which XXX's review does not. The guest's review details her perspective, which is completely subjective.
While some reviews may be harsh, Airbnb is a third party who is not present during the reservation, so it is not up to us to judge the niceness, fairness, or truth of a review.
As much as I would like to help you more and remove the review, I am not able to do so."
This is how "supportive' Airbnb is!
