As a host and a guest on our very own Airbnb, I have noted that reviews can sometimes be quite dicey. They don't have the feature to immediately upload photographic truth of discrepancies in the listing or any other shabby appearances in the homestay. When using Amazon, I noted that any complaint on any order placed is immediately attended to by a support team who are available 24/7 to listen to and to whom you can send these visuals online.
No system is fool-proof, no doubt, but in order to find solutions to unnecessary negative interactions between guest and host, which ultimately the company has to bare, it si advisable to divide Airbnb listings into two - one which is for shared spaces and one which is for independent spaces. A team to work on either side would be beneficial because in the case of shared spaces, host and guest can be approached spot on in clarification.
There is no hard and fast rule to guarantee any honesty on both sides, but based on the long term memberships of both parties and other earlier reviews, I am sure our teams can come to their best judgements.
