Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Vaibhav72

I can’t help myself but to report on such a positive experience I’ve been having. I think I have the best guests ever...and I have had many guests. These guests have come across the globe and were referred (not sure by what previous guest) to stay at my p... Latest reply by Ian-And-Anne-Marie0

Hi Airbnb Community, Last night I changed another reservation that I had from 19 days to 30 days, but what showed up on the page before you press submit didn't match the receipt, I received from the host today after the change was approved. Specifically,... Latest reply by Huma0

Yes I know that 34 degrees for 6 days is not even hot in certain parts of the US and Mexico but my mother sowed a jumper into my torso when I was young just to prevent me getting cold! I am now about 62 ( I forget regularly) and I cannot remember heat li... Latest reply by Huma0

The cancellation policy clearly states in my confirmation email (and was clearly displayed online at the time of booking), is different from the cancellation policy that now shows up after I processed the cancellation. Specifically, the service fee is not... Latest reply by Christopher1048

I have guest stole things from my property. I opened the claim and got response from case manger , from the email “response@airbnb.com”. I reply it back and it shows the email doesn’t exist. Do you have problem like that? And how should I contact case man... Latest reply by Emiel1

I accidentally booked the wrong apartment in a complex. I realized my error and cancelled it within 5 minutes, however, it turned out that the owner had a "super strict cancellation policy" and I am only entitled to a 50% refund, meaning I was only refund... Latest reply by Emiel1

I have to tell you a story (its a bit funny), so I went to let two guests into an Airbnb that they rented for 28 days, they arrived at 11am on a Saturday and all was great. Later in the day (at around 5pm), I get a personal message on Instagram that said:... Latest reply by Huma0

Anybody know why one of my listings has " unavailable for requests " blocked out on the calender through the next 8 days?I have checked all my settings, all look same as other listing which is fine.is it something Airbnb has done? Latest reply by Mario360

Airbnb is not a good business partner! I reached out to Airbnb on August 6 because I noticed that I have a 15% cancellation rate on my super host status. I did not understand this because I helped a guest cancel the reservation in April during the pandemi... Latest reply by Fred13

Several municipalities now have Health Department Covid-19 orders that mandate closure of STRs and vacation rentals with both fines and penalties. Our guest studio airbnb.com/rooms/318004 has earned Superhost status since 2013; 23 quarters in a row. Our... Latest reply by Gitte5