We are thinking off selling one of our homes that has many future bookings.
We know that we can’t sell the bookings and that the new owner would have to start over, but what is the process for cancelling guests without incurring dings to our status ?
Can we cancel from our end since home won’t be available or do we need guests to cancel.
Also our current cancellation policy is strict. If we give someone a full refund, will that come out of our payment account AHEAD of us being paid or will Airbnb refund cash they are holding?
I am concerned because we just had someone cancel and when I wanted to refund them the full 100% the system says it will be taken from our next payment even though Airbnb is holding their dollars and the reservation is not until November.
Thx