Troubles to get my room

[A144]

this is Receipt ID: RCY8P2MYFY · Oct 10, 2020

now i am standing outside the apartment

someone saying she is the host didn't recognize my booking and ask me to pay her Euro 200

i don't know what to do!

can someone help me ? 

[Debra300]

@A144,

This is a public blog for guests and hosts to share their Airbnb experiences and comments, and is not customer service.  You need to call Airbnb.  Here is a link to a list of their international customer service numbers: https://airbnb.pissedconsumer.com/customer-service.html

[Heidi588]

Do not pay, go to a safe public place. Then call airbnb, police, etc. 

[Liv]

@A144 

Hi there,

Thanks for reaching out. I'm really sorry to hear about the situation you went through. Will you please update us when you can? 

Also, the Community is not a dedicated help channel, it's as place for hosts to connect and share experiences. As mentioned above, I'd recommend you to get in touch with Airbnb support. I checked and apparently you don't have an open a case with them yet. 

I hope this helps and that you are able to solve the issue shortly.

Thanks,

Liv