Oh dear. This is a prime example of why it's a good idea to read the reviews a guest has left for previous hosts. I have dodged some bullets that way. Apart from one (which is a bit cryptic but hints that there might have been an issue), all of this guest's reviews are very good and so you would assume she would be delightful. Wrong. Any one of the reviews she left for previous hosts would have made me run a mile, let alone a whole bunch of them.
Clearly this person just loves to complain. I mean she must really enjoy it because, if things are as bad as she claims, why is she even still using Airbnb?
@Krisztina12 maybe the review she left for you was bad (and I disagree with the others who are saying it's not bad because it's full of complaints, which doesn't equal good in my book), but this is the one that really made me laugh:
"My nine-year-old son & I stayed one night. Check in was very easy. I did not realize the county roads around Elbert are not very well taken care of the day after snow. Thank goodness we had all-wheel-drive I only got stuck once turning onto the main County Road where the property was (actually behind the truck that was going to the owner’s home (right by rental). We got stuck but got out of the very deep snow. If you’re looking for a remote place this is it. It is a beautiful area. However it’s about a 45 minute drive to Parker in about an hour 10 minutes to Denver and the airport. It’s about a 35 minute drive to North Colorado Springs. The unit is an open living room with two bedrooms to the right and a shower separate from the bathroom and the laundry room on the left. It is very nicely decorated with a horse/farm/western theme. The couch and living room area is very small but the couch was comfortable. I tried the TV but it only gave maybe local channels because it has an antenna and it was not a smart TV so I could not sign into Netflix or any of my apps. I tried watching TV on my laptop and my cell phone and my cell phone service with AT&T Was awful. The Wi-Fi in the unit was not enough to stream just Hulu on my laptop. If you’re needing to get work done and just looking for a remote place far away from the city I would not count on the Wi-Fi being strong enough. I needed to do a quick load of laundry and messaged the owner because the whole area back by the laundry room and the kitchen including the washer smelled like horses/Horse poop. I messaged the owner & she stated that nothing horse related was washed there but my nose is very sensitive. Something with horses has been in that area. There was still laundry from the previous guest in the dryer Mixed with a couple towels. It is very dusty inside. I would not put on the ceiling fans because that is how we spent the night coughing and sneezing. Due to the major amount of dust on the bottom floor boards, behind the beds and behind the chair in the living room. The end tables, dressers, shelf in the bathroom etc. had not been dusted. I had a very hard time sleeping even after I Turned off the fan. Also the bedroom in the back that I slept on due to not liking a foam mattress that was in the front, was hard. It needs to be replaced. I could feel something poking me in my back all night. I will say there was a lot of hairs in the bed on the sheets on the pillow it just made me even more uncomfortable. Even in a hotel people will make sure that everything is clean and it just makes you wonder how long the bed had not been washed if no one used it or why there was a bunch of hairs in the bed. I personally think the unit is very nice in general but it needs a very good cleaning I was very surprised that no one else had mentioned it stating it was so clean maybe they didn’t look at the baseboards or at the tables or behind the beds. I don’t know. The toilet, behind the sink, behind the stove And the door leading to the back outside of the unit has splashes of food and in the bathroom some spots of blood on the walls. I’m not in general a very picky person but like I said it was very noticeable. I would also suggest better cooking utensils. The pots were scraped and the frying pan was scraped so that the black Teflon is coming off. There was condiments in the fridge which was nice. Some spices and sugar in the cabinet. The sink section is like in an L-shaped so you have to go back-and-forth between the stove in the refrigerator across the room to the kitchen sink but it’s not horrible. I had to wash the two plates and cups that I used because the place had food still on them probably from another guest who did not do a good job of cleaning up. The outside is very close to the owner. But you still feel separated. It is beautiful with pine trees. We did not get to go out on the property because of all the snow and we were only there for one night. However it would be nice to have some sort of book may be to outline what parts of the property that you can go on because here in Colorado neighbors don’t usually take it too well to find people on their property without permission and knowing where the property lines are probably would be helpful. I probably would not stay again. Just because we did not sleep well and woke up with sore throat’s because of the dust I believe. And I’m still not sure about the whole washer situation and the smell it made me very uncomfortable washing my clothes and not knowing what was in there creating that smell for the sheets that you lay on. There was no book on check out procedures as typical you would fine with an Airbnb and there was no outside dumpster so I had to leave my trash in the trashcan and wash and put away my dishes. I was not sure what to do with the bedding so we took the top sheet off and the blankets and put them near the washing room. I did not put them in the laundry room because of that smell and not knowing how it would affect another guest. I really didn’t have any communication with the owner and there is no picture to show"
And here the word count runs out...
"I'm not in general a very picky person..." SMH. This person has so little self awareness, it's astonishing. She has read the reviews others have left for the listings. Can she not spot the difference between her reviews and those? If she keeps getting locked out of listings, does it not occur to her that maybe she might have been confused or careless?
It also astonishes me that she only stayed at this listing for one night but took the time to write such a long and detailed review (again, really enjoys complaining and probably also loves the sound of her own voice) and how did she even have time to inspect the place in such detail? Why does she keep looking behind the bed? Well, because she is actively searching for issues she can complain about. Why? Because she loves complaining. It's a hobby to her. Maybe her favourite one.
Personally, I would not allow guests who are only staying one night to do laundry. I think guests who bring dirty laundry with them (as opposed to the stuff they use during their stay) and expect to wash it for free are really entitled and, frankly, rude.
Excellent response by the host though. @Krisztina12 I don't think your response is so terrible, but something along the lines of the one this host left would have been better:
"We are really sorry that we were unable to meet this guests expectations. We had numerous communications with her before and during her stay and we always receive high ratings on our Bunkhouse and especially on the cleanliness. We wish her the best in the future in finding an accommodation that meets up to her standards."
