@Mary419 You are not comprehending what I wrote, or I wasn't clear. I have no argument with you. Of course I find that Twitter exchange disturbing. Just as I find the blogs where guests exchange tips for getting a free stay or trying to get a host to discount disturbing and offensive.
I absolutely did not say nor think that you have a bad attitude. I said that some hosts have a different attitude, it's not a matter of good or bad.
And the different attitude doesn't mean we just give up- I post criticism of Airbnb policy and suggestions for how they should change things all the time. But it's a matter of how much of one's time and energy one wants to invest in trying to change the policies of a platform that has shown that it really doesn't care about what is good for hosts.
I mentioned the very different hosting situations because I can understand that when you have 70 properties to manage, the law of averages means that you will have much more potential for bad guest issues than hosts who are small-time. So the lack of a real security deposit, for instance, has much more impact for you than for me, who hosts a private room in my home, where guests can't throw parties, sneak in more guests or pets, or check out late while I have a cleaner waiting.
But that doesn't mean I approve of Airbnb having a bogus security deposit or not supporting you when a guest leaves all their belongings including a friggin gun when they were supposed to have checked out. The lack of support for hard working hosts, and acting like guests' lack of respect is some joking matter is disgusting.
And when Katrina said you are entitled to full compensation, that doesn't mean she is unaware or necessarily thinks you will get it. As we all know, what hosts are entitled to is not the same as what Airbnb CS reps think we are.