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Star rating system

‎12-07-2021 08:58 AM
Søren26
Level 1
‎12-07-2021 08:58 AM

Star rating system

One of our guests gave us one 4-star and one 3-star, and four 5-stars.  our total rating from that guest ended out with only 3-stars, haw can you explain that??

27 stars divided with 6 is 4,5.

K.R. Søren Jespersen

‎12-07-2021 08:58 AM
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‎12-07-2021 09:34 AM
Till-and-Jutta0
Host Advisory Board Alumni
Stuttgart, Germany
‎12-07-2021 09:34 AM

@Søren26 The "overall experience" is not an average: https://www.airbnb.com/help/article/1257/star-ratings

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‎12-07-2021 09:34 AM
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