@Jacqui231
Full refund on Strict policy, has to be done within 48 hours of booking, PLUS there has to be at least 14 days before check-in.
After 48 hours, PLUS as long as there is at least 7 days before check in - 50% refund. (nb if the guest has only paid half the total booking fee then decided to cancel, they won't get any of this payment back)
Cancel within 7 days before check-in - no refund.