Superhost and Guest Cancellations

[Ron7619]

Why does it count against my Superhost status when a guest cancels on me? It’s like throwing salt on the wound. Am I understanding this correctly?

[Mike-And-Jane0]

@Sarah977 @Ron7619 we have had 3 or 4 recent cancellations for covid travel related issues and our cancellation rate remains at zero. Ron has said he cancelled a reservation so that could easily be a 4% cancellation rate.

[Sarah977]

@Mike-And-Jane0  Yes, I understand that. What doesn't make sense is that if the normal penalties for a host cancellation had been applied, then "Host cancelled this booking" would appear on his review page, which it doesn't.