Suspended listing.

[Lesley552]

Over Christmas, I had a guest in my caravan. I had 2 calls from the site, saying she was causing havoc.  They said she and her partner were steaming drunk and were driving their car on grassy areas where cars are not allowed. They got their car stuck in the mud and were abusive to the stag who offered to help them. I was in contact with airbnb the whole time and spoke to them on the phone a couple of times. They and the site asked the guests to leave but they refused and airbnb just left them there.  They left mud and dog faeces in my caravan and my rug and doormats disappeared, along with a set of keys. She tried to steal a Christmas tree from the bar and got violent with a pool cue when they stopped her. The police were called to her twice.   I provided airbnb with pictures of the aftermath and claimed £37 for extra cleaning and a new set of keys.  Although airbnb were involved all along, they've now suspended me because of her poor review.  I'm very inclined to just leave airbnb. 

[Cosimo108]

Hello Lesley,

It is rather unconvenient series of event and I am sorry for what happened.
I had totally different problem: I was a guest and my host actively stole my laptop and wallet and trashed my belongings. I went through all the procedures: police report, Air Cover, Airbnb Help Centre - nothing. Yesterday I joined the forum and I have started to spread the this link in various posts: https://www.airbnbclassactionlawsuit.com/ . This is a class action specific for the guests/hosts whom reviews or profile have disappeared. What I can tell is that in less than 24hrs Airbnb issued a refund. 

If you can please check my story on Google Maps: https://maps.app.goo.gl/KDzAYTEKBTS5REzu7  (Being on another platform Airbnb can't really removed my review).

Hope it will help

[Helen3]

Im sorry this happened but I am surprised you didn't ask Airbnb to cancel the guests booking and evict the guest when you got reports from the site about how disruptive the guest was being . This certainly wasn't fair to the staff on site and other guests. @Lesley552 

I would contact customer services at Airbnb if the guest review breaks their T&C and ask for it to be removed as a retaliatory review.