Technical Issues with the Community Center

[Katie]

Hi everyone, 

I just wanted to highlight some issues on the CC that have been reported to me by @Sarah977 in the past few weeks. She has been very patient, but the team are still struggling to recreate the error in order to get to the bottom of it, so I wanted to see if anyone else had had similar issues when using the Community Center?

Below are some details, (and I know Sarah will chime in to correct me or add more info where necessary):

• When posting a comment with a tag at the start, you get an "Invalid HTML" message. If you put the @ tag at the end of the post, it still shows the error message, but if you hit 'Reply' a second time, it posts.
• The same "Invalid HTML" message when replying to DMs in your CC inbox.
• When navigating through a thread with different pages, you get a "Leave page? Changes you made may not be saved" message, even when you haven't written a post.

Sarah has been getting these issues on Google Chrome on Windows 10 - is anyone else seeing this at all? 

As ever, screenshots and/or videos would be super helpful. Please do let me know and fingers crossed we can do some detective work here 🔍

[Sarah977]

And:

8. I cannot edit posts. 

@Katie

[Helen350]

I CAN edit.

[Helen427]

Thanks @Katie @Helen350 @Emiel1 @Sarah977 

Interesting you say this has been going on for around 2 weeks @Sarah977 bc it ties in with around the time frame Microsoft did an update Roll out which saw major outages across the world which has left users having problems & vulnerable to hacks.

Have a look under Microsoft news technical problems.

There's always IT issues which are jolly annoying each & every time they do a Rollout.

You may need to go to where Updates are in your Computer and uninstall the ones they have recently installed.

Hope this helps get to the bottom of it.

@Katie  it would be helpful if ABB worked directly with Microsoft on these issues to prevent them arising in the first place as it impacts directly on internet " plumbing/ road" networks wherever people are connected.

 It's worse when it happens on mobile phones as one is limited in finding how to fix these things.

It does ones head in and don't start me on the hands /fingers!!

[Sarah977]

Interesting that the timeline jives with a Microsoft issue. I'm a non-techie, so I don't understand this stuff.

But FYI I have never downloaded one Windows update since I got this laptop over 4 years ago. And they don't update automatically because my computer is set on Metered connection- anything that wants to update has to ask me first. 

On my last laptop, I always let Windows update, because people had told me I needed to for security (which is obviously untrue, because I've never had any virus). And with every update, my computer ran slower and slower until it was unusable. A computer repair guy  I know calls it "Windows rot".

@Helen427

[Katie]

Thanks for sharing @Helen427 

@Sarah977 would you be open to updating your Windows at all? These kinds of things do tend to pop up on older Operating Systems (or versions thereof). 

[Sarah977]

  I'm no techie, but don't think it's a Windows issue @Katie. If it were, why would there be no issues when I'm using Firefox, only Chrome? And why would it suddenly happen one day after working fine forever? And everything on my hosting account works fine, it's just on the CC that it's all screwed up.

 No, sorry, I can't update Windows- There's probably 300 Windows updates I haven't downloaded since I bought this laptop- it would take days, cost me about $50 in internet data, and cause my 4 year old laptop to run at the speed of snails.

 And I don't have any issues on any other websites.

[Helen427]

@Katie 

 It's understood to be a connectivity issue.

They are a repeatedly annoying issue that as I've mentioned happen without fail every time IT people mess with our systems.

Do you recall when they did a fiddle and no one could access the BBC & other news websites?

If not, look it up online ...☺ 

As an aside MTV & Target amongst others are also having tech issues & have been down so it's not just a few of us randoms having IT Access & pages missing / broken issues.

 There's an earlier thread in here about IT matters with great helpful info.