@Colleen253 @Gordon0 @Sarah977 @Ann72 @Fred13
You are all telling me something!!!
I have never had a special sms tone for Airbnb, I have never been offered one or are aware of anyone else here who gets one.
But it doesn't surprise me! I seem to have lost the only tangible asset I had of being a Superhost. I don't get preferential treatment when I phone support any more....I just go into the general phone queue like everyone else. I keep on getting these emails telling me that my status gives me preferential contact-ability, but, the reality is, those days are gone!
It appears that Airbnb are the only company who publicly profess to be nothing other than a host/guest introduction service, no more! But privately control every aspect of their hosts business.....their hosts are in practice, employees........but bound by a set of rules no employee would accept! They just seem to keep on making up rules on the run completely contradicting their TOS which we, as hosts, will dutifully accept!
Cheers.......Rob