The faceless tech of Airbnb

[Brian68]

Had quite the to and fro between Airbnb and their "Ambassdors" Seems that bots control the show and any basic human common sense can't intervene.
Case in point..
Airbnb host for 6 years..Never missed a reply within 24hrs up until May..
My rental is not available anyway..
Seems you lose superhost status and your response rate dives to 50% from 100% by missing 1 request, despite the fact that notifications on the app seem to non functioning after latest android update.
TBH im sick of this automation and have had twice to fight against guestcentric favoured bogus refund claims from them and won both, I might add.
It's quite clear to see human to human that this bot style point scoring judgement does not work and alienates hosts..Especially in this downturn.
To me also it show's failings in Airbnbs CSR and a total laziness or lethargy towards considering peoples current situation and their past standing as a host.
Using the word "Ambassador" from Airbnb is not fit for purpose.
Quite frankly at best that's
superciliousness and makes a mockery of the word.

[Elaine701]

@Brian68 

You should avoid Airbnb support whenever possible, and just follow the rules as best you can. It's a minor inconvenience, considering the (inexplicable) consequences. 

You need to respond (nicely) , even if you aren't available or the guests messages are indecipherable. Before you cancel or decline any guest, try to scare them away first, so it's not on you. Or suffer penalisation by a mindless bot.

Use Airbnb for what it's good at (bookings) and forget the rest. But you need to cover your rear, and not expect anything from Airbnb (or any other platform, for that matter).

Hosts have far greater risk than guests. And it's all on you to prevent problems. No, it's not fair, but it's the way it is.

Dealing wisely with guests is just good business anyway, on any platform. Even if they're "something less than ideal 🤨". Just watch your back. 

[BenkaandKeith0]

PERFECTLY captured @Brian68 It's the worst day of the year when we are in need to contact Airbnb. You know will take weeks, a month or more for mess to be stirred, passed onto several others, shoveled between departments and at the end you will be our of luck, money, help, ideas and so pissed that all together is just not worth it.