Unfair cancellation

[Edwina39]

With the recent cancellation policy, I have had several guests cancel for other reasons and still get a full refund.

1 guest cancelled because the location wasnt suitable anymore (he made the reservation a few days ago) and the other guest cancelled because their had plans changed (they were due to check-in in 6hrs and already in the country).

Airbnb won't do anything about it even though it has nothing to do with the virus.

[Fuchsia-Lodge0]

AirBnb cannot unilaterally change the cancellation policy and expect hosts to bear the brunt of this crisis. Travel insurance was developed to mitigate the risks for guests and this should be the policy for AirBnb..  Guests should contact their travel insurance for refunds. As hosts we can accommodate guests at a later date, if the circumstances are genuine but that should be the hosts discretion. Each AirBnb has their own cancellation policies and these should override any new policies AirBnb creates. I imagine AirBnb will be receiving a lawsuit very soon from a wide number of hosts as this is not acceptable